At 9koi, privacy is not a formality. We take seriously the protection of every piece of information you entrust to us — from the registration process through every transaction you make on our platform.
Privacy protection is more than a legal obligation for us — it reflects the respect we have for every member who trusts 9koi.
All data transmitted between your device and 9koi servers is encrypted using SSL 256-bit protocol. No third party can read your information while in transit.
Member data is stored on servers with strict physical and digital security layers. Access to the production database is restricted to authorized personnel with multi-layered authentication.
9koi never sells, rents, or trades members' personal data to any party for commercial purposes. Your data is used solely for the operational needs of our service.
We only collect data that is strictly necessary to operate our services. No excessive or irrelevant data collection takes place on our platform.
You have the right to access, update, or request deletion of your personal data at any time. Our team is ready to process all data rights requests within a reasonable timeframe.
In the event of a security incident affecting member data, we are committed to notifying all affected parties and taking mitigation steps as quickly as possible.
9koi understand that entrusting personal information to a digital platform is not a decision taken lightly. That is why we have written this Privacy Policy in clear, plain language — not confusing legal text — so you truly know how your personal data is managed.
This Privacy Policy applies to all services operated by 9koi, including the website at 9koi.top, Android and iOS mobile apps, and all our official communication channels. By using 9koi services, you confirm that you have read and understood this policy.
Important Note: This policy should be read in conjunction with Terms & Conditions 9koi, which forms an integral part of the agreement between you and us.
9koi collects various types of data to ensure our service runs smoothly, securely, and in compliance with regulations. Below are the details of the data we collect and the purposes for which it is used:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | KYC verification, fraud prevention |
| Contact Data | Email address, mobile number | Account communications, security notifications |
| Financial Data | Bank account number, bank name, digital wallet | Processing deposits and withdrawals |
| Activity Data | Betting history, games played, session duration | Service personalization, unusual pattern detection |
| Technical Data | IP address, device type, browser, operating system | Account security, performance optimization |
| Cookie Data | Site preferences, login sessions, language settings | A more personalized user experience |
We do not collect sensitive data such as health information, religious beliefs, or political views, unless required by applicable regulations.
The data we collect is used responsibly for the following purposes:
Our Principles: The data we collect is never used for purposes beyond those listed above without your explicit prior consent.
Every personal data processing activity we carry out has a clear legal basis in accordance with applicable data protection regulations:
9koi does not sell members' personal data to any party. However, in certain situations required to operate our services, we may share limited data with the following categories of parties:
Our Guarantee: All third parties granted access to member data are bound by strict confidentiality agreements and may only use that data for purposes agreed upon with 9koi.
9koi uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored in your browser or device when you visit our site.
Types of cookies we use:
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the core functionality of the 9koi platform.
9koi member personal data is stored on servers located at data center facilities with high security standards. Our servers are managed with redundancy systems to ensure consistent data availability.
Data retention periods vary based on data type and applicable requirements:
Once the retention period ends, data will be permanently deleted from our systems using secure, irreversible deletion methods.
As a 9koi member, you have a number of rights regarding your personal data that we fully respect and facilitate:
You have the right to know what data we hold about you and to request a copy of it.
You have the right to request correction of any inaccurate or incomplete data in your 9koi account.
You have the right to request deletion of your personal data under certain conditions in accordance with applicable provisions.
You have the right to request a restriction on data processing in certain situations, such as when an objection is being reviewed.
You have the right to receive a copy of your data in a machine-readable format for transfer to another service.
You have the right to object to data processing for marketing purposes or certain legitimate interests.
How to Exercise Your Rights: To submit a privacy rights request, contact the 9koi support team via live chat on the platform or send an email to [email protected]. Requests will be processed within a maximum of 30 business days.
Data security is a primary investment for 9koi. We apply comprehensive technical and organizational measures to protect member data from unauthorized access, disclosure, alteration, or accidental destruction.
While we apply all the security measures described above, no system is 100% immune to cyber threats. We also encourage you to help protect your account by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.
9koi services are strictly prohibited for individuals under 18 years of age. We do not knowingly collect or process personal data from anyone below the minimum age requirement.
If we become aware of or have reasonable grounds to believe that a member is under 18 years of age, we will immediately close that account, halt all related data processing, and delete the information collected to the extent technically and legally possible.
Parents & Guardians: If you suspect your child has registered at 9koi, contact our CS team immediately. We will treat your report with the highest priority.
9koi may update this Privacy Policy from time to time to reflect changes in our data management practices, regulatory requirements, or platform service developments. Any changes will be published on this page along with the updated date shown at the top.
For material changes that significantly impact member privacy rights, we will provide additional notice via registered email or in-platform notification at least 14 days before the changes take effect.
Continued use of 9koi services after the effective date of any changes constitutes acceptance of the updated policy. We strongly encourage you to visit this page periodically.
Questions, concerns, or requests related to the Privacy Policy and the management of your personal data at 9koi can be submitted via:
Our team is committed to responding to all privacy inquiries or requests within a maximum of 5 business days for general questions and 30 business days for formal privacy rights requests.