FAQ 9koi – All the Answers Are Right Here

The minimum age is 18 years old. 9koi enforces age verification as part of our commitment to responsible gaming. Accounts found to belong to individuals under 18 will be closed immediately in accordance with platform policy.

No. Each user is only allowed to have one active account. Owning more than one account violates our terms of service and may result in all associated accounts and balances being blocked. If you have forgotten your account credentials, use the account recovery feature.

Log in to your account, then open the menu Account Settings or My Profile. There you can update your email address, phone number, and notification preferences. Some identity data changes require additional verification for security reasons.

KYC (Know Your Customer) is an industry-standard identity verification process. At 9koi, KYC is required before your first withdrawal or when transactions reach a certain value. The process involves uploading a photo of your ID and a selfie — quick, secure, and your information is never shared with third parties.

9koi supports all popular payment methods in Indonesia:

• Bank Transfer: BCA, Mandiri, BNI, BRI
• Digital Wallets: GoPay, OVO, DANA, ShopeePay
• QRIS: Scan from any app that supports QRIS

All methods are available 24 hours with no additional fees from 9koi.

The minimum deposit at 9koi is designed to be affordable. The current minimum amount is displayed directly on your account's Cashier page, as it may vary depending on your chosen payment method. There are no hidden fees from 9koi for deposits.

For digital wallets (GoPay, OVO, DANA, ShopeePay) and QRIS, funds are credited within seconds. For bank transfers, this typically takes 1–5 minutes. If funds have not arrived after 15 minutes, contact 9koi CS with your transfer proof for manual confirmation.

Deposits that have been successfully processed cannot be reversed as funds are credited directly to your account balance. If you experience any deposit discrepancy or issue, contact our CS team immediately for review and resolution.

Log in to your account and open the menu Cashier or Withdrawal, select your preferred withdrawal method (verified bank account or digital wallet), enter the amount, then confirm. Funds will be sent to the account registered under your name.

Withdrawals to digital wallets are typically completed within 5–15 minutes. Withdrawals to bank accounts take between 15 minutes and up to 1 hour depending on the bank's operating hours. Requests submitted outside standard banking hours are still processed and will be completed once the bank's system is back online.

Some common reasons withdrawals are rejected:

• KYC verification not yet completed
• Outstanding bonus rollover requirements have not been met
• Destination account name does not match the name registered on the account
• Withdrawal amount is below the minimum limit

Contact CS if your withdrawal is rejected without a clear reason for further review.

9koi charges no withdrawal fees on the platform side. However, some banks or digital wallet providers may apply their own transfer fees. Please check the fee policy of your payment provider.

New members receive welcome bonus automatically credited after your first deposit. Additional perks include free spins on selected slot games, a free bet for your first sports wager, and weekly cashback for active members. All bonuses are displayed on your account's promotions page.

Rollover is the minimum wagering requirement that must be met before you can withdraw funds derived from a bonus. For example, a 5x rollover means you need to place total bets worth 5 times the bonus amount received. Rollover progress can be monitored in real-time on your account's bonus page.

It depends on the bonus type. General welcome bonuses can typically be used on most games, while free bets apply only to Sports Betting and free spins only to specific slots. Full usage details for each bonus are stated in the respective promotion's bonus terms.

Some possible reasons: the minimum deposit requirement has not been met, the bonus claim period has expired, or the bonus requires a promo code that was not entered. If everything checks out but the bonus still does not appear, contact 9koi CS with a screenshot of your deposit proof.

9koi offers over 500 games across several main categories:

• Casino: Slots, roulette, blackjack, baccarat, and other table games
• Live Casino: Real-time games with live dealers
• Sports Betting: Football, basketball, tennis, badminton, and other sports
• Bingo: Interactive Bingo you can play together with other members

Yes. All casino and slot games at 9koi use a system from Certified RNG (Random Number Generator) from independent third-party providers. This system ensures every outcome is truly random and cannot be manipulated by anyone, including 9koi itself.

Yes. All Live Casino games at 9koi are optimized for mobile devices. You can enjoy high-quality live dealer streaming directly from your mobile browser or through the 9koi app. Make sure your internet connection is stable for the best experience.

Log in to your account and open Security Settings, then enable the Two-Factor Authentication option. Choose your verification method — typically via SMS to your registered number. Once active, every login from a new device will require an additional OTP code on top of your password.

Please take the following steps immediately:

• Change your password immediately if you can still access your account.
• Enable 2FA to prevent further unauthorized access
• Contact 9koi CS via live chat and report the situation in detail
• Prepare your identity verification information for the account recovery process

The 9koi security team will review any suspicious activity and secure your account.

Yes. All personal and financial data is protected with 256-bit SSL industry standards. 9koi never sells or shares member data with third parties for commercial purposes. Full details on data management are available on the Privacy Policy.

The official 9koi app is available on the Download. Avoid downloading from unofficial sources as they may be harmful. The app is available for Android and iOS, with a lightweight file size and quick installation process.

Yes, the 9koi app is available for iOS devices. Full installation instructions for iPhone and iPad are available on the Download. Alternatively, all features are also fully accessible via the Safari browser on iOS without needing to install the app.

The 9koi mobile app offers the same complete features as the web version — including all game categories, deposits and withdrawals, bonus claims, CS live chat, push notifications for the latest promotions, and account settings. The app is optimized for mobile screens for a smoother navigation experience.

Completely free. The 9koi app requires no installation or subscription fees. It's safe to use as it is downloaded from the official source on the Download and uses the same encryption as the web version to protect all your data.